GTC & Shipping Conditions

These General Business Terms and Conditions regulate product orders submitted to SkinTools AG (hereinafter SkinTools). General Business Terms and Conditions currently in force apply to every order. They may be amended at any time by SkinTools. SkinTools is a Swiss company with registered offices in Hünenberg. Jurisdiction is Zug, Switzerland. Orders submitted to SkinTools are subject to Swiss law.

 

Privacy

  • SkinTools uses the data entrusted to the Company by its Customers respecting their privacy. Customer data shall not be sold, rented, loaned to or shared with any third parties whatsoever.

 

Guiding Principles

  • SkinTools makes every effort to supply its customers only with the highest-quality products from reputable manufacturers. Our priority is the satisfaction of our customers, and our goal is to provide our customers with excellent service at an extraordinary price.
  • SkinTools strives to provide the most complete and accurate product information (e.g. water content, weight, packaging image, product properties, etc.). Customers are advised in any case to consult the specific information on the package leaflet or the product information on the website of the product’s manufacturer. The latter take precedence over the information given by SkinTools.
  • SkinTools reserves the right to supply exclusively professional tattooists or piercers. No materials are sent or sold to private persons.

 

Prices

  • All prices are in Swiss Francs (CHF), Swiss Value Added Tax included.

 

Guarantee and Warranty

  • The goods received shall be checked by the recipient for completeness and accuracy immediately upon delivery. Complaints after 5 working days shall not be accepted.
  • SkinTools offers no warranty beyond the warranty of the products themselves.
  • All warranty claims must be submitted directly and exclusively to the manufacturer. Any liability on part of SkinTools is excluded.

 

Orders

  • Due to protection of data privacy, SkinTools doesn’t accept credit card payment over phone, E-Mail and Fax.
  • SkinTools reserves the right to deliver orders upon a previous creditworthiness check. By submitting their order, customers give their permission to SkinTools to obtain this credit information.
  • SkinTools reserves the right make delivery dependent on an advance payment.
  • SkinTools may cancel an order if the customer is not creditworthy, has one or more outstanding invoices due to SkinTools or for any other reason. The customer shall have no claim for damages in such case.
  • SkinTools reserves the right to apply quantity restrictions for bulk orders.

 

Offer Description / Images

  • SkinTools strives to describe products as accurately as possible. SkinTools uses the original descriptions of the respective manufacturers and providers for this purpose and assumes no responsibility for their accuracy. Customers are advised in any case to consult the specific information on the package leaflet or the product information on the website of the product’s manufacturer. The latter take precedence over the information given by SkinTools. Product images may vary. In particular, the user’s own eye colour is to be taken into account for colour contact lenses.

 

Changes / Availability

  • The right to price changes and amendments to ordering and delivery conditions are reserved. SkinTools strives to keep the images and details provided as updated as possible; however, manufacturer-related changes may occur without previous notice.
  • Changes in the range of products may occur at any time. SkinTools strives to deliver the products to the customer within the displayed delivery time frame. The customer shall be informed should the delivery time frame be exceeded or should the product be no longer available in this form. In such cases, SkinTools reserves the right to cancel an order. The customer shall not be entitled to damages, should an offered or ordered product be no longer available.
  • If a customer has ordered several products, but one of them is no longer available, the entire order shall not be considered as cancelled but only the non-available products.

 

Confirmation

With his/her order, the customer confirms in particular that:

  • Should any complaint arise from the use of a product, they shall stop using the product altogether and get examined by a professional (doctor, pharmacist etc.) immediately.
  • Prior to using the product they shall carefully read the package leaflet (also available online on the website of the respective product manufacturer) and contact a professional doctor, pharmacist etc.) for clarification.
  •  They will not hold SkinTools responsible for any complications, complaints, other problems encountered, product guarantee/warranty claims, and that they will resort exclusively to the product’s manufacturer.
  • All statements made are true.

 

Shipping within Switzerland

  • Payment against invoice, payable within 10 days of receipt of the goods.
  • Payment by credit card (Mastercard / Visa / Paypal).
  • Shipping fees: PostPac Priority CHF 15.00.
  • The goods remain property of SkinTools until full payment.
  • Additional shipping fees due to an incorrect customer address shall be borne by the customer.
  • The relevant postal shipping company is liable for any loss or damage during shipment. Customer claims are to be made directly to them.
  • Free shipping on orders over CHF 350.

 

Shipping abroad

  • Cash in advance.
  • Payment by credit card (Mastercard / Visa / Paypal).
  • Shipping fees Europe: PostPac Priority CHF 25.00.
  • Shipping to other countries: PostPac Priority CHF 30.00.
  • All prices are exclusive of any customs fees and foreign Value Added / Sales Tax.
  • Additional shipping fees due to an incorrect customer address shall be borne by the customer.

The relevant postal shipping company is liable for any loss or damage during shipment. Customer claims are to be made directly to them.

 

Delivery time

  • The delivery time is indicated individually for each item.
  • SkinTools strives to respect the delivery times indicated but cannot guarantee their strict compliance.
  • If an order contains items with different delivery times, a single delivery shall be made for the whole shipment. In urgent cases, partial deliveries may be requested in writing or by telephone. The right to bill additional shipping fees is reserved in this case.

 

Default

If the customer is in default of payment of an invoice, SkinTools may charge the defaulting customer a reminder fee of CHF 15.00 per reminder.

 

Refunds and returns

  • The goods received shall be checked immediately for completeness and accuracy by the recipient. Complaints after 5 working days shall not be accepted.
  • Defective products shall be returned together with a copy of the invoice in their original packaging.
  • Returns are to be franked and the sender/customer shall bear the cost thereof.

Returns shall be made to the following address: SkinTools AG, Staldenhof 17, CH-6014 Luzern.